Store & Shipping
Q. Why are so many things sold out in your online store?
A: We're a small operation and have full-time jobs; in addition, many of our designs are very popular and commonly sell out during our in-person events. Each item is handcrafted with care & precision. As such, we can't (and aren't looking to) compete with larger e-commerce sites and drop shippers of mass-produced art. It takes time to rebuild inventory and by that time often the next in-person art show is around the corner. Therefore if you are local to the SF Bay Area and are able to, it's best to visit us (and the many other awesome artists) at a show! ❤️ (Visit our Instagram for our up-to-date schedule)
Q. How long does it take you to ship?
A: Please allow up to one week for your order to ship. We usually ship faster than that, but at times we may get busy.
Q. How long will my order take to arrive?
A. To keep cost down, we ship with USPS standard service. When your order ships, we provide a tracking number with a delivery estimate.
Q. Do you offer rush shipping?
A: We don't -- however if you need your order to ship or arrive by a certain date, please contact us and we will see what we can do to prioritize.
Q. I'm in the Bay Area. Can I pick up in person?
A: We don't offer local pickup, however, your could visit our booth at our next event. Please see our Instagram for up to date event information. Feel free to contact us ahead of time to reserve your items.
Q: Will I get exactly the same item that is shown in the picture?
A: No -- items will vary slightly in appearance. For example, each print is alightly different and wood grain also varies from piece to piece. This is the beauty of handcrafted items and natural materials. If you have a very specific aesthetic need or simply some questions about this, feel free to contact us via the contact form and we will try to help you out.
Q: Can you customize my item / do you take commissions?
A: We are not able to customize items or take on commission work at this time.
If you didn't find an answer to your question, please use the contact form to get in touch.